Frequently Asked Questions
Have a question? We're here to answer!
Orders and Shipping
What is the status of my order?
How long does it take to ship my order?
Metropolitan Region
Same Day :
- For select Santiago communes if you purchase before 12:00 p.m.
Up to 2 business days:
- For other participating communities in Santiago, if you purchase before 12:00 p.m.
Up to 10 business days:
- For orders of more than 50 units in participating municipalities.
Regions:
Valparaíso Region:
- If you purchase before Wednesday at 12:00 p.m., you'll receive your order on Saturday of the same week.
Other regions:
- Delivery time varies between 1 and 18 business days, depending on the courier and the destination commune.
I received the product in poor condition. What can I do?
If the product you received does not match the advertising, packaging, or instructions , you can request an exchange within 3 months by presenting your receipt or purchase voucher. The product must be in its original packaging and unused.
If you need more help, please send us an email.
The product I received is not what I ordered. How do I fix it?
If the product you received does not match the advertising, packaging, or instructions , you can request an exchange within 3 months by presenting your receipt or purchase voucher. The product must be in its original packaging and unused.
If you need more help, please send us an email.
I want to make a change, what should I do?
If the product you received does not match the advertising, packaging, or instructions , you can request an exchange within 3 months by presenting your receipt or purchase voucher. The product must be in its original packaging and unused.
If you need more help, please send us an email.
My order hasn't arrived, what do I do?
If your order hasn't arrived within the estimated time, we recommend contacting our customer service team to check the shipping status and arrange a solution.
Cuál es el costo de envío
RM $3.800
Sur, Norte, Austral: No disponible por el momento.
Stores and contact
Where can I buy?
We currently sell all our products online at lagun.cl
Payments and Billing
Can I pay by electronic transfer?
Yes, at Lagün we accept payments by electronic transfer.
- Orders will only be processed once the bank transfer has been made and received by Lagün.
- Lagün cannot guarantee the availability of products in an order if the transfer is not confirmed.
- The delivery period will begin to apply from the date the electronic transfer is made .
- Lagün reserves the right to cancel bank transfer orders if they are not made within 2 hours.
What are the payment methods?
Bank Transfer
Make your payment by bank transfer
Mercado Pago
Pay securely with Visa, MasterCard, American Express, and other available methods. By selecting this option, you'll be redirected to Mercado Pago to complete your purchase.
